Support

Fish & Chips — Help & FAQ

Fish & Chips is the app for discovering and checking in to fish & chip shops across the UK. Track your visits, earn badges, climb the leaderboard, and connect with fellow fans.

Contact Us

Use the Feedback form on the Home screen — our team reviews all feedback daily.

Report a Bug

If something isn’t working as expected, please let us know via the in-app Feedback form. Include a brief description of what happened and what you expected to happen — this helps us fix things quickly.

Frequently Asked Questions

How does checking in work?

You need to be within 200 metres of a shop to check in. The app uses your GPS location to verify this. You can only check in to the same shop once per day.

How are points calculated?

Your first ever visit to a shop earns 35 points — a 10-point base plus a 25-point first-visit bonus. Every return visit to that same shop on a different day earns 10 points.

Visiting the ‘shop of the week’ earns you a 25 point bonus.

What are badges?

Badges are awarded automatically when you reach certain milestones, such as visiting your first shop, checking in at 5 different shops, or logging 10 total visits.

What is Shop of the Week?

Every region gets its own shop of the week, picked automatically from the best-rated shops in that region that have not been featured recently — so the one you see is somewhere you could actually get to. Check in there that week and you earn a 25-point bonus.

Can I check in to the same shop more than once?

Yes, but only once per day. You can visit as many different shops as you like on the same day and check in to each one.

What is a meet-up?

Fancy meeting up with other users in a group to share some fish, chips and banter? You can create a meet-up for any group you are a member of, or say you are going to one using the ‘Join’ button.

What are groups?

Groups let you connect with friends and fellow fish & chips fans. Create a group, share your invite code, then set group challenges and organise meet-ups from the Community tab.

To join a group open the Community tab and tap “Join Group”. Enter the invite code shared by your group admin.

Does the app include reviews?

No we don't. Everyone has a preference and everyone has a view on what's good and what's not so good. There are many social forums where this can be discussed and we feel the best place for reviews is there. In the app we just agree we all just love fish & chips.

What is the leaderboard?

The Community tab shows an all-time leaderboard and a weekly leaderboard ranked by points. Keep visiting shops to climb the ranks!

How do I get in touch?

There is a feedback form on the home screen. Our admin team review all feedback daily. If you see something wrong, have an idea about a new feature you would like to see, find a broken link in the app, just let us know.

What is the Fish & Chips app for?

Fish & Chips helps you discover the nation’s chippies, keep a record of the ones you’ve visited, and share the love with friends. It’s a celebration of a great British tradition — and a way to help good shops get found.

How do I get my shop added or updated?

If the details we have of your shop need updating just send us details on the feedback form and we will get it sorted. Alternatively after verification we can give you access through the app to maintain your shop’s details.

If your shop is missing do the same. The criteria is simple: it must serve fish & chips as its main business.

I own a shop, can I update details for it myself?

Yes you can. Contact us through the feedback option on the home page with some contact details. We need to verify you first but we can then set it up so you can update your shop details using the app.

What is the difference between Global Challenges and Group Challenges?

Global Challenges are created by the Fish & Chips team and are available to all users. Completing a global challenge earns you a badge and is a great way to discover more shops. Group Challenges are created by group admins and are only visible to members of that group — perfect for a bit of friendly competition within your circle!

Account Management

Delete your account:Go to Settings in the app and tap “Delete Account”. This permanently removes your profile and all associated data.

Reset your password:Tap “Forgot Password” on the sign-in screen and follow the instructions sent to your email.